• INTERNET SALES: (855) 576-1266
  • MAIN NUMBER: (978) 263-1500
  • Service Dept: (855) 845-4612

221 Great Rd Directions Route 2A
Littleton, MA 01460

Info

General FAQs at Acton Toyota



Q: What type of program(s) do you have to reward me for purchasing or servicing with Acton Toyota?

A: Our dealership offers an exclusive Loyalty Rewards Program. Every time you visit our dealership and conduct business, the money you spend translates into points you can redeem for discounts off service, Toyota parts accessories, service rentals, and much more. The program costs you nothing and is not void if you do not meet unrealistic requirements (i.e. servicing your vehicle exclusively at our dealership for ALL maintenances). Please Click Here to view the specific benefits of our exclusive Loyalty Rewards Program.

Q: How much do you think my trade is worth?

A: In order for us to provide you a definitive figure for your trade-in we must see the vehicle. A typical professional appraisal takes 20 minutes and can often be done while you are on a test drive. If are not yet ready to visit our dealership for a full appraisal, we suggest you take advantage of our online appraisal tool by Clicking Here.

Q: What kind of interest rate will your dealership offer me?

A: Many new Toyota vehicles offer special financing incentives to qualified buyers. In most cases, those who qualify and wish to finance opt for Toyota's special programs. Should the vehicle you decide to purchase not include any such finance programs, we use many competing lenders who are eager to earn your business with a very aggressive interest rate. If you wish to get an idea of what type of rates you might qualify for please Click Here.

Q: Will the price be lower if I pay cash?

A: No, whether you decide to pay with cash or finance your vehicle price will not change. We do not believe an individual's payment method should influence the selling price.

Q: If I receive a price quote from you will it change once I arrive at your dealership?

A: No, absolutely not. The price quote we provide you is a real price on a real car you can really buy.

Q: Does your quote include rebates and/or other incentives that most people do not qualify for in order to lure me in?

A: No, our dealership prides itself on transparency. We are indeed committed to informing you of any and all programs available to help you save money. However, our price quotes do not include programs such as Toyota's Recent College Grad that few people qualify for. So, you do not need to look for and read any "fine print" with disclaimers surrounding our price quotes.

Q: How does Acton Toyota arrive at its prices for its pre-owned vehicles?

A: At Acton Toyota, we use live marketing pricing for all our pre-owned vehicles to ensure the price is both very aggressive and very fair.

Q: What is Live Market Pricing?

A: Live market pricing provides realistic competitive prices on all our pre-owned vehicles, all the time. Pre-owned Live Market Pricing is achieved by polling over 20,000 pre-owned websites every hour to ensure that every single customer receives real-time value pricing on every pre-owned vehicle we sell. So, when you consider purchasing from Acton Toyota you can be sure that our price is fair and competitive, we don't play pricing games, and you'll save time and money.

Q: How negotiable are your pre-owned prices?

A: We recognize that you wish for a dealership's prices to be extremely attractive. Our live market pricing strategy helps to ensure our pricing is highly competitive and aggressive. However, if you believe our pricing is inconsistent with your research please bring that information with you upon your visit. We will be more than happy to ensure you are getting an exceptional deal with your hard-earned money.

Q: Beyond the vehicle's selling price, what other costs are associated with a purchase at Acton Toyota?

A: Provided you are a Mass. resident and intend to register your vehicle in Massachusetts, you will pay 6.25% sales tax on the vehicle's selling price. Should you have a trade-in, you will be taxed on the difference after trade. For example, if the vehicle's selling price is $20,000 and your trade-in value is $5,000, you will pay $937.50 ($15,000 x 6.25%) in sales tax. Other costs include; Mass. Registry fees: $25 transfer plate fee or $50 new plate fee, $75 title fee, $35 state inspection sticker. Dealership Administrative fee: $349.

Q: I am a New Hampshire resident. Will I have to Massachusetts sales tax if I purchase my car from you?

A: No, you will not be responsible for Mass sales tax should you be a New Hampshire resident. It will just require us to ensure you take delivery of your vehicle in New Hampshire. We help many New Hampshire residents purchase a vehicle. Consequently, we are very familiar with the process and are highly capable of assisting you in completing it smoothly.

Q: What is the dealership's administrative fee and why is it there?

A: Acton Toyota's administrative fee, $349, addresses service costs sustained by our dealership that are different than those paid to the manufacturer to obtain the vehicles. The administrative fee is related to costs associated with compliance for Federal and Massachusetts State laws that grant safety, consumer protection, anti-theft measures, vehicle history checks, notifications, certifications and other official filings.

Q: If I didn't purchase my vehicle at your dealership will I be treated any different than someone who did when I visit for Service?

A: Absolutely not. We sincerely appreciate your decision to conduct business at our dealership and we strongly desire for you to continue visiting us. We understand that to do this again we must treat you with the same exceptional service we treat all our customers. We do not care where you purchased your vehicle, we care that when you visit us you are completely "wowed".

Q: Must I service my car at your dealership if I purchase it from you?

A: No, you are welcome to service your vehicle at any dealership or establishment you please. Toyota does suggest you service at a certain Toyota dealership and we suggest you service here to take advantage of our Rewards Program, but ultimately it is your choice. Click Here to review the benefits of our exclusive Loyalty Rewards Program.

Q: Why doesn't Acton Toyota advertise more on television and other media outlets?

A: Our dealership is very fortunate to be in a position where it does not need to spend large amounts of money advertising. We've built our business on providing our customers with unparalleled care and concern. As a result, much of our business comes by way of repeat and referral customers. Speaking of referrals, did you know our exclusive Loyalty Program rewards you for recommending people to our dealership?

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