Left To Right: Glenn Hoffman (GM - Acton Toyota), George Brenner (GM - Toyota Boston Region) & Bob Moran (Dealer Principal - Acton Toyota)
Celebrating 25+ Years of Customer Satisfaction
It's hard for us to believe, but September 2014 marked the 25th anniversary for Acton Toyota of Littleton. Since 1989, the dealership has grown from a small, well-run store in the 'burbs of Boston into one of the largest and most well-respected dealerships in New England.
Acton Toyota proudly opened its doors in September 1989. Thanks to an unrelenting commitment to customer satisfaction, the dealership enjoyed tremendous growth and eventually found itself needing a larger facility to adequately handle its volume of business.
In October 2008, the dealership moved to its current location in Littleton, MA and became Acton Toyota of Littleton. The new state-of-the art facility further improved the dealership's ability to offer exceptional customer service with amenities like a full café, fitness center, quiet business room, and much, much more.
Acton Toyota has taken great satisfaction in proving that sales volume and customer satisfaction aren't mutually exclusive. "Despite our great growth and size, we provide the same personalized 'mom and pop' service that we did back when we first opened. It has become a real source of pride for everyone here," remarks Glenn Hoffman, General Manager at Acton Toyota.
"From our beginnings, I've made it our highest priority to continuously exceed the expectations of our customers by providing unsurpassed service and value. For, if it weren't for our customers, we wouldn't have a business at all," states Bob Moran, Dealer Principal of Acton Toyota.
"From our beginnings, I've
made it our highest priority to continuously exceed the expectations of
our customers by providing unsurpassed service and value," states Bob Moran, Dealer Principal.
This 25+ year commitment to customer satisfaction has helped Acton Toyota earn every Toyota achievement and accolade for sales and service excellence. Those recognitions include 23 consecutive President's Awards, one of Toyota's highest honors given for customer satisfaction and one the dealership has won in every year of its eligibility. Most notable is Acton Toyota's 3 consecutive President's Cabinet distinctions, Toyota's most prestigious honor given to just the top 12 Toyota dealers nationally for operational superiority, high-volume sales and, most importantly, outstanding customer satisfaction performance.
"These awards over our 25+ years are the result of the collective efforts of all Acton Toyota employees. From top to bottom, from one department to the next, all our employees are focused on delivering our customers a simple, honest, and guaranteed purchase and ownership experience. This is our mission and promise, the Acton Promise," comments Glenn Hoffman, General Manager of Acton Toyota.
Acton Toyota would like to take this time to sincerely thank its customers for their patronage. We know there are many dealership choices and appreciate you selecting Acton Toyota for all your dealership needs.
Additionally, it would like to recognize its employees for their hard work and contribution to making Acton Toyota of Littleton the successful dealership it is.