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Customer Comments

Acton Toyota is the only place for service I truly do not mind taking my car. It is a totally stress-free experience! They deserve very high praise!
Rhoda F. Framingham, MA

Great system from start to finish.  Staff well trained with what is obviously a consistent method. Keep it going; I'll keep on coming in!
Theresa P. Acton, MA 

Your service team is the BEST in the business... prompt, very knowledgeable, friendly, attentive, professional and a million plus other positive adjectives!  Keep up the great work!!!   
Jose S. Shirley, MA

Acton Toyota sets the standard that all car dealerships should aspire to. It's not rocket science. Nobody wants to be "sold" a car. They simply want help buying one. There are no games at Acton Toyota, just a professional, pleasant experience and great value. In terms of the service department I can say this with complete honesty. I can't wait until I need an oil change..... It's a service department experience like nothing else. You drive into the garage out of the weather and are taken care of by a valet. Your service advisor explains and goes over everything, and you are sent upstairs to enjoy a free breakfast or lunch, made fresh to order by great cooks. Starbucks coffee, Poland Springs Water, tons of comfortable space to stretch out and relax or work. You think you are saving money by going to Jiffy Lube....... forget about it, nothing compares to ActonToyota of Littleton.
Greg D. Clinton, MA

Breakfast upstairs was AWESOME and the waiting room was very comfortable with a nice selection of magazines and papers.  Very nice touchs.
Lisa R. Acton, MA

What a wonderful place Acton Toyota is -- I live in western Mass most of the time now and I still make a point of coming back here whenever my car needs service, not only because I bought the car with you but because you do such good work, are so efficient, and have a wonderfully comfortable place to wait -- from coffee, juice, and donuts, to a cafe, to a wi-fi room and comfortable seating everywhere.  Kudos to you -- keep up the great work!
Laurie T. Acton, MA

As always, I appreciate receiving the meal voucher for the cafeteria, as I live 50 miles away and so must wait while my service is performed. I also appreciate the courtesy of all of the service department personnel. I always feel as if my business matters, even if it is only basic service that I have scheduled. Thank you!
Janice S. East Brookfield, MA

I'm not sure which I appreciate more...the excellent service or the delicious hot breakfast!
Anne B. Concord, MA

I now commute from Cape Cod to Acton Toyota because you are the best. Best service, best environment, most trusted. Wish you could be cloned so you're more accessible over the next 5 months while I'm in Arizona. From the friendliness of the girls at the front desk to the availability of the technicians to answer questions, you set the bar. Thank you!
Gayle S. Acton, MA

You guys are the best!
Vaughn M. Pepperell, MA

This is the best car dealership I have ever experienced.
Karen A. Waltham, MA

I think Acton Toyota has the secret sauce other dealers should mirror.
Sal B. Georgetown, MA

Very positive experience! Loved my FREE blueberry muffin! And also the very professional way in which my concerns were handled.  I will continue to bring my gorgeous 2001 Highlander LTD to your dealership for any of her "old age symptoms"  Best car I ever owned, and so far the best I have been served at a dealership.  YOU ROCK!
Dottie M. North Billerica, MA

Everyone gives 110% service - keep up the good work.
Ann Marie P. Leominster, MA

Love the breakfast and the fact that there is wireless available.  Many thanks.
Daphne S. Cambridge, MA

Another great performance by Acton Toyota.  Even my toast from my free breakfast perfect....THANK YOU for getting me back on the road so quickly.
David H. Carlisle, MA

This is the finest dealership I've ever visited.  The level of quality and customer care is unparalleled.  Providing a lunch coupon with tremendously delicious offerings is fantastic.  The Wi-Fi was super fast.  Dan provided amazing service.  I'm so pleased that I purchased my vehicle here and it is a pleasure returning for service.  Thanks again for everything.  Every dealership should emulate yours.
Scott J. Billerica, MA

Upon arriving back to work with my car, I gushed to anyone who would listen to me how friendly everyone is at Acton Toyota. It is truly a pleasure to do business with you!
Bruce E. Shirley, MA

I am so happy always with the staff, work done, and the unbelievable treatment at Acton Toyota.  I could not say enough wonderful things about Acton Toyota.  I made a very wise choice in buying a car from this dealership.  I had my 30,000 mile check up today and I am so pleased with everything they do.  thank you so much.
Patricia B. Needham Heights, MA

Everyone was very positive and helpful. The detail to customer service is excellent...I enjoyed my breakfast, nice amenity - Thank you
Patricia S. Waltham, MA

As always, the service at Acton Toyota is the best. There are other Toyota dealerships closer to home, but I'm always willing to drive to Acton Toyota because I know the service there is second to none.  A customer for life!!
Peter N. Dracut, MA

Free wireless in the cafeteria is a genius idea. I can wait all day and get tons of work done. Excellent service overall, and your prices are reasonable. I'll come back over and over.
Barbara H. Acton, MA

Always a good experience and a pleasant place to wait and work. Thanks for the breakfast!
Ian B. Westford, MA

Acton Toyota continues to excel. Your service - and your service facilities - are absolutely outstanding. Thanks for your work - and for giving us confidence in the condition of our car!
John K. Stow, MA

Always an easy visit with lots of amenities - thank you!
Ellen G. Framingham, MA

Acton Toyota is an awesome dealership. 
Lilian M. Concord, MA

Valet service upon arrival and departure is second to none!
Charles S. Littleton, MA

I love Acton Toyota! If only all car dealerships gave such excellent service and established such a classy atmosphere!
Margaret G. Lexington, MA

Excellent experience as usual...everyone is so professional and friendly.
Elaine N. Westford, MA

I drive a 1/2 hour out of my way to get my car serviced at your dealership because I appreciate the service provided. 
Thank you for treating me to lunch and for taking care of my car!  You guys ROCK!!
Vanessa E. Concord, MA

My experience with Acton Toyota of Littleton was above and beyond the best and easiest experience I have ever had with a dealership. Everyone was so friendly and helpful, and Wellington is a true asset to the company. He listened very well, knew exactly what he was talking about, and walked me through the decision making process with ease. He gives car salesmen a better reputation. The whole process was very easy, and all the hard work and running around was taken care of for me, and I got the car I wanted. I left extremely happy and I will never buy a car anywhere else. This dealership is the best, hands down.
Rebecca D. Fitchburg, MA

I have never experienced such great service at a car dealership. The service group is why we bought our last two Toyotas at Acton Toyota of Littleton.
Pamelyn S. Westford, MA

Always EXCELLENT service. Thank you.
Norma W. Concord, MA

You run a magnificent operation - Spotless facility and courteous, efficient employees.  Keep up the great work.
Kirk K. Acton, MA

Always a pleasant visit to Acton Toyota, clean, neat, organized and friendly people everywhere who smile and say hello!!!
Albert R. Chelmsford, MA

Service was as usual, exemplary!
Walter G. Acton, MA

As always the Acton Toyota service is superb.
Anthony M. N Billerica, MA

Fancy new digs! Great service. Thanks
Margot S. Westford, MA

Amazingly service oriented, you guys win the prize on service.
Anne S.Concord, MA

A pleasure as always.  Thank you for helping me take care of my car.
Dorothy A. Maynard, MA

Without doubt the best run and organized dealership I have been to in my 50 years of owning an automobile, keep up the great work!
Brian H. Stow, MA

Lots of staff with smiling faces and helpful attitudes.  Too bad all businesses don't get this key concept!
Diane D. Concord, MA

I can't say enough great things about Acton Toyota of Littleton. They are beyond excellent.
Joanne C. Westford, MA

Excellent service -- both checking in and out -- courteous, full explanation -- not to mention a great place to get some work done while I waited...  and with great coffee!  Thanks!
James W. Lincoln, MA

I find the service at Acton Toyota consistenly outstanding in all ways--and that is why I will make the drive from Newton, MA to Littleton to have any and all work done on my Scion now and forever!
Sincerely,
Wendy D'Ambrose-Director, Graduate Career Services, Bentley University

You guys are the BEST!
Dan F. Salem, MA

Quite a dealership!  Great service- wonderful coffee.  I resisted the donuts and free breakfast.  I would not be able to resist muffins or scones.  Seriously, a wonderful experience.
Phil C. Wayland, MA

A few weeks ago I needed an emergency repair to my Toyota while traveling in New Jersey.  While the service department was fine - the experience gave me a whole new level of appreciation for Acton Toyota.  You are the best!
Regina H. Lincoln, MA

Place is fantastic. Great service and amenities. Would never go anywhere else.
Olympia W. Acton, MA

Your service organization is the best in the industry.
Dale F.Lexington, MA

The service at Acton Toyota in Littleton, from the start (when I bought my Prius there in 2009), to present, which includes all of the service calls (and there really hasn't been that many) has been the best service that I have ever had in my life.  I really appreciate the promptness, the ease of getting in and out so quickly, the attitude of everyone there, and most of all, I appreciate the reasonable and affordable charges that you state and bill for each service.  I could go on and on, but I think you understand where I am coming from.  Thank you VERY much!
Randy F. Ayer, MA

Excellent work, keep it up :-).
Fast, friendly, I couldn't ask  for a better dealership.
Darren K. Chelmsford, MA

LOVE your service!!!!
Nancy S. Concord, MA

Great job; 3.5 hours predicted for this 30K service, 3.5 hours it took.  Easy and free wifi, doughnuts and a coupon for lunch in the upstairs cafe, spacious and super-clean facility... these are just some of the reasons I keep getting my Rav4 serviced at Acton Toyota rather than the sub-par Toyota shop near where I live in Lexington.
Robert K. Acton, MA

Great service and thanks for breakfast.
Marc N. Littleton, MA

I am astonished about how pleasant an experience it is to visit your dealership.  I cannot imagine going anywhere else.  What used to be a dreaded trip and waste of time is more pleasurable because of the amenities you provide to make my visit pleasant and productive -  you feed me and give me wi-fi!
Patricia R. Bolton, MA

Keep up the hospitality suite downstairs with coffee and doughnuts and breakfast upstairs.  They finished my car too fast - I could have easily stayed another hour sipping coffee, answering office email and just relaxing.
Judith P. Littleton, MA

Acton Toyota in Littleton, Massachusetts, is perhaps the finest dealership within 50 miles of here.  My Service Rep Mr. Crowley was very kind and taken care of my needs in a timely manner - I've received nothing but superb service at this dealership "ALL OF THE TIME."  Thanks, Acton Toyota for serving this community with such concerns of doing a superb job and supporting this community.
George S. Fitchburg, MA

I love the complimentary breakfast and the quiet computer room.  I get more work done at Acton Toyota than in the office.
Marilyn & Lloyd S. Lexington, MA

As always, I am impressed with the consistently high level of service and customer convenience awareness upon which Acton Toyota bases its culture.  It takes a lot more work and dedication than I believe most people are aware of.
John G. Pepperell, MA

You continue to exceed my expectations. A very welcome surprise. Business schools should be studying your model.   Each employee I encountered today was exceptional.
Kristin D. Grafton, MA

Thank you for being so efficient and pleasant! LOVE this DEALERSHIP!
Patricia M. Westford, MA

Service was perfect as always and you can't improve on perfection!
Camille D. Dracut, MA

Excellent as always!  The best dealership I ever had a relationship with!
Diane H. Lowell, MA

Acton Toyota, as a whole, was remarkable! It felt more like going over a friends house than going to a car dealership. The playroom, the smiling employees, the donuts, the cleanliness and the impeccable customer service made this the most enjoyable car buying experience I could have imagined. Thanks again Tom!
Josiah C. Concord, MA

Acton Toyota absolutely has first class customer service.  It is by far above and beyond any other I know.  It exceeds any expectation I would have for car maintenance service. Gold standard.  Top notch. Always a very positive experience.  THANK YOU for getting it so right.
Lisa C. Acton, MA

When I tell my friends what a wonderful experience I always have at Acton Toyota -- including a delicious breakfast -- they are amazed!!  Thank you.
Anita B. Concord, MA

The waiting area facilities are outstanding! The WiFi is available everywhere and the complimentary breakfast made my wait very pleasing. Acton Toyota of Littleton takes service to a whole new level. You don't take customer satisfaction lightly, do you! Thanks!
Susan M. Acton, MA

Of all the car dealers that I have dealt with Acton Toyota has the best waiting experience.  I love the fact that there is a quiet room with Wi-fi and I can actually get work done while I am waiting.
William B. Ashby, MA

I always enjoy visiting your location. The wait goes by fast, the cafeteria is outstanding and the entire atmosphere is fantastic. Thanks! 
Maureen M. Concord, MA

Great job! This is the only car place that I've ever gone to where I've never been disappointed.
Edward C. Bedford, MA

There's simply nothing you could do better!
Cioview Corporation Acton, MA

I love Acton Toyota of Littleton!
Heidi P. Acton, MA

I highly recommend Acton Toyota if you want a friendly, courteous, and a non-high pressure dealership. My sales rep, Shawn, has an amazing personality and kindness about him, and a no pressure sales approach.He made me feel comfortable, even before I arrived at the dealership through our email exchanges about the purchase/lease of a new Rav4. What was stated in his email, held true when I arrived at the dealership. I shopped around a LOT before going to Acton Toyota, and Acton Toyota has the best pricing out there, plus they go to bat for you to give you the best price for your trade (if you have one, which I did and they beat 6 other dealerships with what they gave me for my trade) along with the pricing on a new Rav4. Their facility is amazing, very warm, inviting and comfortable. My finance person, Jack, went above and beyond to get me the best interest rate/money factor by working with Toyota Financial for a tier exception because I have been with Toyota Financial for many years. Who does that??? I tell you, Jack does! I never considered leasing as I heard so many negatives, but not with Acton Toyota...their 0 down is truly 0 down with NO hidden fees or costs. A nice little surprise was their Acton Rewards Card which other dealerships do not offer. I earn points and can use those points towards servicing my vehicle, or purchasing accessories. (The card came with 5,000 points on it so I already have points I can use.) They really are about customer service, as I changed my mind about the color of my mats two days later and Mike in Parts had no problem with my exchanging them for the color I want. Again, what dealership does that? Acton Toyota does...because they are the real thing when it comes to treating their customers right and with the best customer service, from the point of consideration of a vehicle, to purchase/leasing, to servicing your vehicle.
Toni D. Fitchburg, MA

The service is always outstanding.  This dealership is beyond compare.  The entire experience is off the hook great!
Eugene K. Somerville, MA

Fabulous service!
Peter Z. Westford, MA

Love the breakfast and the wireless.
Nicholas N. Concord, MA

I always have a good experience at Acton Toyota.  Everyone is always polite and efficient, and I appreciate it.
Jay L. Maynard, MA

You're the best!
Lynne D. Framingham, MA

Acton Toyota always offers the highest level of customer service. Bringing my car in for service is always a pleasure! In my own company we use the customer service philosophies discussed in the book "Raving Fans". I am truly a raving fan of Acton Toyota.

Steve Martin took care of my service needs and he was a pleasure to work with and went the extra step to exceed my expectations.  I have a Mercedes and the service at Acton Toyota exceeds the service I get at Mercedes-Benz.
Douglas E. Lincoln, MA

I love coming to Acton Toyota. It's worth waiting for your car, because the experience is just so pleasant. Thanks for feeding me breakfast!
Laurie & Dan P. Acton, MA

I live in Manchester, MA but always take my Corolla to Acton Toyota...."worth the drive"!!
Carole L, Manchester, MA

Love love love you guys!
Colleen C. Littleton, MA

Best service experience I have every had.....and that doesn't include the free lunch, coffee and donut.  Thanks a lot!!!!!
Cheryl M. Arlington, MA

Just moved to the area and found your dealership online.  I was very impressed with the customer service.  So convenient having a play area for the kids - the time flew by and we were out of there quickly. Thanks! We will definitely be back.
Virginia B. Sudbury, MA

Every experience at Acton Toyota is an excellent one.
Patricia B. Needham Heights, MA

You have an excellent service department.  Customers are pampered with a cafeteria and TV or computer room - everything someone could ask for.  Thank you.
James S. Sudbury, MA

You guys rock.  Quick enough service for walk in - you set my expectations correctly when I arrived.  Free lunch, free wifi, free coffee while I wait.  What is not to like?
Felicia S. Amesbury, MA

Kudos on your new service center.  As I mentioned to someone there, it strikes me as the Jordan's Furniture of car repair.  The facilities are terrific, the staff look clean, and the pervasive attitude is one of respecting the customer.
Daniel G. Acton, MA

Love Acton Toyota! Delicious Free Breakfast, Great WiFi - didn't want to leave when my car was ready!! Thank You
Amy S. Concord, MA

Outstanding service, excellent lunch, phenomenal people!  Thank you!
David J. Lancaster, MA

I always enjoy coming to your facility as there is always a proper greeting, appropriate and professional attitude throughout the staff, and a satisfacory ending accompanied by comprehensive explanations of the work performed which satisfies the customers peace of mind.
Thomas T Concord, MA

YOU ARE AWESOME, ALL OF YOU.  You know what you are doing and know how to treat a customer. Excellent job, always.
Heidi S. Acton, MA

Acton Toyota is a class act and model of efficiency and competence.  The most impressive company that I have had the privilege of doing business with...ever!!
Robert T. Orange, MA

It was my pleasure to experience your service department.  The way I was treated with complimentary breakfast, loaner car and now a gift certificate for my birthday, I am truly amazed!  You now have my loyalty for life for service and when it comes time sales will get a visit from me as well.
Anthony P. Clinton, MA

Your dealership is PHENOMENAL, and well worth the 45 minute trip I take to get there from Bedford, NH.  The staff is friendly, efficient, attentive, and prompt.  THANK YOU!
Tiffany P. Bedford, NH

We continue to enjoy your great service and your amazing new facility. Thanks. We live in Vermont, but always have our car serviced in Acton.
Walter C. Concord, MA

I came in for my annual inspection at 7:00 AM.  It only took about half an hour.  In the mean time, I had a cup of Starbucks coffee and a doughnut.  I also had a chance to read the morning paper.  When everything was done I found a complimentary bottle of water in my cup holder.  It is because of great service like this that I keep coming back to Acton Toyota of Littleton.
Thomas Z. Stow, MA

I am always amazed by the phenomenal service provided by Acton Toyota, from the reception staff to sales and service staff.  Thank you!
Carolyn G. Concord, MA

I've always had such a positive experience at Acton Toyota. It's where I bought my car and have it serviced. Wouldn't go anywhere else. Worth the hour to hour an a half drive.
Kathryn S. Danville, NH

Great experience today--Mrs. Obama couldn't have been more quickly and pleasantly serviced.  Dan Sweeney very pleasant.  Such a pleasure to hang out in the comfy cool lounge sipping my favorite decaf Starbucks coffee where I could read through a magazine without tv interference.  Totally unexpected and welcome final touch:  finding a cold bottle of water to sip on the way home on this hot and steamy day.  Couldn't help but think that you have thought of absolutely everything. What a giant step forward compared to experiences in past years.  Thank you.
Maureen T.  Chelmsford, MA

The free shuttle service was great! The driver was prompt, courteous, and pleasant.  This free service saved my family a lot of car juggling and allowed me to pick up my van hours before I could have picked it up if I had to wait for a family member. Offering this service free of charge is an excellent way to treat your loyal customers.
Regina S. Westford, MA

The service was great and the Cafe is very relaxing, great food. This is the best Toyota dealership I have been to. Wi-Fi works great!
Sijian L.  Boylston, MA

I had a wonderful experience shopping for my new car at Acton Toyota.  They listened to all my needs and matched me up with the perfect vehicle.  I ended up getting the best deal and best car buying experience at Acton Toyota.
Jair M. Fitchburg, MA

I have been going to Acton Toyota for almost 20 years and there has never been a problem with this dealership. The Staff always treats me as if I am their only customer.  The service is top of the line.  I would never consider going anywhere else, even to another dealership for service.
Camille D. Dracut, MA

This was my first visit to your Service since you moved to Littleton. As an Acton resident, we were sorry to see you move, but I now understand that by being able to build a new facility, you could provide tremendous amenities that were not possible in Acton. I used the cafeteria - thanks for the lunch. I used your wifi room. I browsed your new cars. The place was fantastic - and I was having my Honda serviced, not our Toyota. I've always wished Honda would build a dealership nearby, but I tell you, I don't think they could come anywhere near to the level of service that you provide. Great job.
Joseph C. Acton, MA

Eric was great!  As always, NO other Toyota Dealer can compare to Acton Toyota of Littleton. Someone even saved me 2 donuts, as they knew I was coming in!  Thanks once again for your outstanding service!
Harriet R. Westford, MA

Fast service! Everyone in that building was taking care of the customer.
Gerald L. Chelmsford, MA

I love Acton Toyota. It is the best dealership I have dealt with in my many year of driving. Very clean service area, professional staff, customer amenities like no other dealership and fast service.
Keep up the excellent work.
Louis C. Bolton, MA

So the word is out: Acton Toyota is THE best place to buy and have your Toyota car serviced!
Nancy M. Charlton, MA

Keep on doing it right. Your operation is beyond excellent and its just amazing to me how perfectly run it is. Incredible is the word. Many thanks.
Thomas T. Concord, MA

I have never experienced such a modern and thoughtful dealership before. Congratulations.
William M. Sudbury, MA

It always seems more of a pleasure to take my car in for maintenance rather than a chore. All the staff is very courteous and efficient.
Evelyn S. Hardwick, MA

Your sales, service and amenities always exceed anyone's expectations.  You are the best dealer I have ever encountered. 
Bonnie M. Carlisle, MA

I must say that Acton Toyota is an exemplary auto dealership.  Being in the service business myself, you have succeeded in making automobile purchasing and service a truly pleasant experience.  From Sue at the front desk to Travis in sales and Brian in service - 5 Gold stars, even other employees always seem to take the time to say hello and truly make you feel welcome.  For that, I will be an Acton Toyota customer for a very long time.
Sonya K. Westford, MA

You gave me excellent service. I would definitely refer friends and relatives to Acton Toyota.
Susan H. Chelmsford, MA

This was as painless a car buying experience as I have ever had.
Charlie T. Wayland, MA

Buying a vehicle can be worse than going in for a physical, however you and your team have made this purchase a pleasure. Thanks!
Kirk W. Cave Creek, AZ

I wanted to let you know what a wonderful car buying experience I had with ActonToyota.com.
Michael B. Northborough, MA

I can honestly say that this was the least painful car purchase I have ever made.
Jeffrey B. Belmont, MA
 
Being in my sixties, I have used many auto service shops over the years. By far, Acton Toyota is the best.
Walter S. Stow, MA

The best experience I have had buying a new vehicle. You have a great reputation and now I know why. Thank you.
Susan K. Winchester, MA

I found a bunch of honest individuals running an efficient dealership. ActonToyota.com is the only way to buy a car!
Elena N. Quincy, MA

I don't know what more I could have asked for from you.
Lois H. Worcester, MA

Many thanks for your efficient and professional attitude and service. It has been a pleasure doing business with you.
Linda P. Medford, MA
 
Thank you for making my car buying experience such a breeze. I will definitely be recommending your services in the future.
Murtaza M. Brighton, MA

Ben, my wife and I are glad that we were able to purchase a car with your knowledge, wonderful personality, and great service.
George & Leena Z. Framingham, MA
 
The process was most definitely simple, honest, and hassle free -- everything we were looking for from a car purchase experience.
Daniel & Anne W. Hudson, MA

You provided the best deal up front, no game playing.
Asher G. Boxboro, MA

I loved working with you. I felt you were sincere and had my best interests at heart.
Leila R. Concord, MA

Our past two purchases through ActonToyota.com have been especially painless, and we plan on making our future purchases the .com way!
Jim & Peg G. Maynard, MA

Ken, the price was right and the service was excellent. I would recommend you and ActonToyota.com to everyone.
Anne W. Watertown, MA
 
It takes less time to buy a new car thru the ActonToyota.com Internet Sales Team than buying your weekly groceries.
Veerappa C. Arlington, MA
 
Ben, I can't remember ever interacting with a more sincere and conscientious car salesman.
Richard A. Bedford, MA

The prompt service from your courtesy shuttle driver really made the service visit a lot less complicated for me, and added great value to the customer service experience.
Marc B. Sudbury, MA

You made something we normally hate to do, very positive. Thank you again for your wonderful, personal service.
Ronald L. Plymouth, MA

No pressure, no attitude, only polite and courteous actions. Acton Toyota did it right. We will be back for our next car!!!
Anne & Joe F. Winchester, MA

I shopped several places before deciding to make my purchase at Acton Toyota.
Svitlana V. Attleboro, MA

Would I buy from Acton Toyota again?..... Absolutely.
Ray M. Chelmsford, MA

Courteous service managers, prompt service, complete satisfaction. You can't ask for anything more!
Paul D. Leominster, MA

You have made the whole experience of buying my new Toyota an absolute pleasure, as it should be!
Aileen A. North Andover, MA

Our interaction with the ActonToyota.com Internet Sales Team was nothing short of outstanding.
Chris & Kara L. Medway, MA

Your team is professional, courteous, knowledgeable, and a pleasure to work with. I never felt pressured in any way to purchase.
Kevin H. Westford, MA

I have owned 18 Toyotas in the past 38 years, have driven several over 250,000 miles, and would not have my cars serviced by anyone but a Toyota dealer. Acton Toyota is superb!!!
John W. Acton, MA

The numbers you had given me via e-mail correspondence were exactly the same when I came to the dealership.  No hidden costs or add-ons.
Jennifer C. Tewksbury, MA

I'm really happy I found you! Your service is superior. Keep up the good work!
Nancy G. Hudson, MA

I would certainly say that you've exceeded my expectations.
Steven S. South Lancaster, MA

I am very glad to have purchased my new vehicle at Acton Toyota. Your service is excellent!
Jianhan L. Acton, MA

When I buy a new car I just want a good price with no haggling. I got this with ActonToyota.com.
Ron B. South Royalton, VT

I think the business model you use in your Internet Sales Department is excellent. It is an experience like none I've ever had at a car dealership before.
Cal G. Westminster, MA

This is the second time I have purchased a car at ActonToyota.com, even though it is a 40 minute drive from where I live. I will definitely shop at Acton Toyota again.
Glenn T. Framingham, MA

The relationship between consumer and salesperson should be complimentary, not adversarial; I was pleased to find that you and all of the folks I dealt with at ActonToyota.com and Acton Toyota seem to believe in that.
James H. Cambridge, MA

You guys are the best...a world-class benchmark for service.
Jeffrey B. Belmont, MA

Great car, great price, great experience, enough said. Thank you!
Charles E. Merrimack, NH

I liked your straighforward approach. You clearly set forward the terms and conditions and followed through on them.
George K. Acton, MA

I have bought 3 cars via the Internet. This experience was by far the most hassle free of all previous experiences.
Pat M. Sudbury, MA

Buying a new car at Acton Toyota was a refreshing experience. I want to thank you and your associates for making this process as painless as possible.
George M. Burlington, MA

My experience with Acton Toyota's staff was wonderful.
Carol B. Marlborough, MA

Everyone at Acton Toyota has been helpful and nice. It was worth going to the 'burbs to have a pleasant experience all around.
Sally O. Cambridge, MA

If and when I need another vehicle I will definitely buy it from Acton Toyota. You and your staff went out of your way to help me through the whole process.
David T. Jaffrey, NH

Having researched and purchased four vehicles in the past four years, buying from Acton Toyota was the best of all.
Rui P. Seekonk, MA

I was shocked and pleasantly surprised to receive a birthday gift certificate to the Westford Grille from Acton Toyota! Once again, I want to thank you and your employees for running such a customer-friendly business.
Lucia M. Harvard, MA

I was really impressed by how helpful and customer focused the team was.
Michael S. Concord, MA

Thank you for making my experience so great!
Heather F. Medford, MA

Everyone at Acton Toyota is wonderful. They make you feel as if you are a part of a big family.
Sheila C. Somerville, MA

Your business model is really revolutionary; it makes a world of difference eliminating all of the fear and dread that I normally associate with buying a car. I cannot thank you enough.
Lori P. Lexington, MA

Our recent experience buying a van from you was the best I've had--quick, professional, no nonsense, and a fair price for the vehicle we wanted.
Anne P. Harvard, MA

I will continue to purchase all my vehicles at Acton Toyota, and I will continue to recommend your dealership to my friends.
Dan R. Dracut, MA


Thank you for making the car buying experience hassle free. It was a very different and pleasant experience. We'll be repeat customers of Acton Toyota.
Alex C. Westford, MA

Best dealer experience I have ever had!
Steven L. Sudbury, MA

Having been a customer at Acton Toyota for over 20 years, I still am convinced that Acton Toyota is the most honest, capable and responsible service department anywhere in the country!
Harriet R. Westford, MA

I will recommend ActonToyota.com to any who approaches me and wants to buy a Toyota vehicle.
Sanjeev M. Southborough, MA

We have already told several of our friends about the great experience we had.
Jeff and Nancy L. Andover, MA

The negotiation process was effortless and I really felt that we were both working towards the same goal.
Nancy C. Winchester, MA

It was, honestly, the best car buying experience I have ever had.
Maggie M. Littleton, MA

ActonToyota.com will be the only way to purchase a car from now on.
Pius K. Fitchburg, MA

We want to thank you for the most comfortable and relaxed car buying experience that we have had.
Marge & Dave W. N. Chelmsford, MA

I discovered Acton Toyota on DealerRater.com & decided to take a ride from Peabody. I'm glad I did because I had a very pleasant experience!
Richard M. Peabody, MA

You took all the stress out of buying a car and I appreciate it immensely. The entire process was terrific.
Richard S. Lexington, MA

You guys do a really great job. Your commitment to customer satisfaction is so clear and your execution is flawless.
MaryLou B. Hudson, MA

Thank you very much for a great car buying experience. This was a very positive and pleasant way to conduct business.
Ramanujam R. Waltham, MA

What I like about Acton Toyota is that I feel valued as a customer and worthy of your time and efforts.
Sherry S. Littleton, MA

I love how friendly and professional everyone is.
Kyra M.

I was really impressed with you and your dealership.
Dennis T. Westborough, MA

I have purchased cars at Land Rover, BMW, and VW, and by far my experience at Acton has been the best. I intend to refer any colleague or friend that is in the market for a new Toyota to the Internet Sales Team at Acton.
Mike M. Boxford, MA

I would highly recommend Acton Toyota and the Internet Sales Group to anyone considering the purchase of a new vehicle.
Tim M. Acton, MA

Price was exactly as quoted. Most hassle-free buying experience I have ever encountered. Am now recommending this dealer to all friends & family.
Anton D. North Andover, MA

You made it easy to select Acton Toyota by providing exactly the information we asked for. Overall, this was a very positive experience.
David A. Milford, MA

I recommend Acton Toyota to all my friends and family for future buying.
Shiva V. Lowell, MA

Like a fine restaurant where the staff are quietly attentive, without being overbearing, and all are available to help you have a good experience... Acton Toyota welcomes you whether you're "just looking" or ready to buy.
Cyndy O. Acton, MA

I have been servicing my cars at Acton Toyota for a long time and will continue to do so because of your excellent service staff.
Danielle D. Stow, MA

It was an enjoyable, straight-forward and no surprises experience.
Vik M. North Chelmsford, MA

I'm going to direct anyone who is looking for wheels to make sure they talk with Acton Toyota!
Paul D. Leominster, MA

Quality team, quality service, flexible scheduling. It all adds up to a great experience.
Dawn A. Holden, MA

This is the fourth car my family has purchased from Acton Toyota despite the fact that we have Toyota dealers almost within walking distance.
Vinny C. Wakefield, MA

Just a quick note to say how pleasant our experience was purchasing our new car from you at Acton Toyota.
Dennis & Susan S. Arlington, MA

I am glad I decided to choose Acton Toyota. Thank you for everything. Just like you mentioned, it was simple, honest and hassle-free. Great job!
Radeth A. Lowell, MA

The experience of buying a car through Acton Toyota has by far exceeded our expectations, and I will recommend you to anyone I meet.
Norm J. Dracut, MA

I'm very pleased with my experience at Acton Toyota. The process worked precisely as I'd hoped. Thanks!
Scott B. Concord, MA

I won't go anywhere else for vehicle service. I know of no one that can beat your service.
Dennis M. Westford, MA

I was in and out in half the time that the service department first told me to expect. This is the way all service departments should be: friendly, efficient, competent. A+
Michael B. Chelmsford, MA

You made the purchase of our new car a rewarding experience.
Tom M. Chelmsford, MA

Dealing with ActonToyota.com was very straightforward with no games and no surprises. Acton is professional with no hassles.
Tracy B. Medfield, MA

You have lived up to everything you've promised. Thanks for your help!
Kelly M. Natick, MA

The experience was definitely simple, honest, and hassle free. I have already recommended ActonToyota.com to a number of family members.
Karen P. West Newton, MA

I am naturally grouchy. I enjoy complaining. My only complaint is that there is NOTHING to complain about at Acton Toyota. You always do an outstanding job!
Jane J. Boxborough, MA

You should publish your service model to all other service companies. I will be a loyal customer and the best word-of-mouth PR for Acton Toyota as long as you continue to be the best dealership and service experience a customer can have.
Pat C. Concord, MA

You have a great team and it's always a pleasure bringing our car in for service. Thank you for being there and enjoying what you do.
Douglas L. Acton, MA

Thank you for your honesty and bringing integrity back to the car buying experience. I have told others of my experience with you and have urged them, no matter how far away they might live from Acton, to visit you as it would be well worth it take the ride.
Marcelyn R. Chelmsford, MA

Everyone at ActonToyota.com was so helpful. Thanks!
Melody C. Claremont, NH

You were straight-forward with us, we felt at ease with you, and you and the Acton Toyota team did none of the usual games that dealerships often do.
Leonard & Deanna S. Sudbury, MA

It's pretty unusual to compare negotiating an automobile purchase to having a relaxing Swedish massage, but you guys pulled it off!
Lou N. Chelmsford, MA

It truly was no pressure. It is obvious that you have have taken car purchasing to a new level.
Joe L. Gardner, MA

Beyond Excellent!!!
Edward M. Townsend, MA

We found that ActonToyota.com's price was by far the most competitive.
Michele & Nittai K. Cambridge, MA

You were great! We never felt pressured into buying anything. You explained everything in detail and made our experience at Acton Toyota a very positive one.
Tony & Linda C. Westford, MA


Kathy and I feel that your service exceeded our expectations. See you next time we need a car.
Lou & Kathy P. Ayer, MA

We purchased a Toyota Highlander from Matt Lamoureux last August and his professionalism exceeded all expectations. We needed a second car this spring and only considered dealing with Acton Toyota. Matt introduced us to Ben Koller and we were very pleased with the level of service he provided. Matt and Ben are as dependable as Toyota itself!
Patrick & Trish N. Northborough, MA

It feels great to have a team of technicians that ALL serve your needs punctually, professionally and completely as requested.
Tom T. Concord, MA

I wish my past car buying experience were all as smooth as this one.
Jed W. Westford, MA

I can't get over what an easy and pleasant transaction it was!
Denise L. Methuen, MA

Internet shopping with Acton Toyota is the way of the future.
Steve K. Lawrence, MA

You made us feel like we were very special every time we walked into the dealership.
John & Rose S. Billerica, MA

Thank you for offering a quality product at an affordable price, in a hassle-free manner and following up with great service afterwards. You folks know what the word service means.
Lois H. Worcester, MA

My experience at Acton Toyota was excellent.
Jerry S. Wakefield, MA

Working with the staff at ActonToyota.com made things easy. Everyone was a great help.
Randall L. North Billerica, MA

Purchasing this car was surprisingly easy and hassle free. I would recommend you and Acton Toyota to anyone.
Katie D. Jamaica Plain, MA

I really appreciate your honesty and great service. It really did make buying my new car a pleasure.
Steve S. Lancaster, MA

As a long time Toyota owner and Acton Toyota customer, each time I have serviced a vehicle at your place you have always exceeded my expectations... and amazingly continue to do so.
Harold G. Bedford, MA

I have been coming to Acton Toyota for over 10 years for service. You are not the closest to where I live or work but I go out of the way to come to your dealership because of the exceptional service and professionalism.
Julia C. Framingham, MA

I come all the way from Fitchburg to have my car serviced by the great staff at Acton; your service is superior!
Catherine F. Fitchburg, MA

Not only were my wife and I satisfied with the car, service from you and others at Acton, but my cousin and his wife, who bought my 99 Toyota, were very impressed with the car and the actions of your group.
Jerry F. Dracut, MA

Living in Winchester, Acton Toyota is not the closest dealer, but it is the only place I will have my Toyota serviced. You are honest, straightforward, courteous, and extremely efficient!
Michael T. Winchester, MA

We had a great experience with personable and accomodating staff. Thanks.
Seth M. Wellesley, MA

Acton Toyota has a very good service in place for buying a car.
Vicky & Andy S. Lexington, MA

Couldn't be happier with every aspect of the Acton Toyota service experience. Top-notch people from start to finish.
David A. North Andover, MA

I recently purchased a used 2007 Rav4 via your awesome Internet team. I can well understand how your dealership can be so successful in a market saturated with mega dealerships.
Steven S. Burlington, MA

I was particularly impressed with the integrity of Acton Toyota and with your teamwork approach to sales.
David K. Carlisle, MA

Your friendly, low-pressure style made it a pleasure to work with you.
Jerry O. Carlisle, MA

I'll be recommending Acton Toyota to everyone looking at buying a new or used car.
Steve L. Arlington, MA

I bought my first car in 1978, and have purchased several since then. You were BY FAR the best person and dealer I have worked with. Thank you!
William H. Grafton, MA

The best automotive experience of my life.
Anthony H. Chelmsford, MA

We appreciated your no hassle approach and ability to get down to a number that was competitive quickly. There was no need to spend hours negotiating price.
Luanne P. Wayland, MA

Ben was honest, his explanations were genuine, and at the end I felt confident that I had gotten the best deal.
Karen G. South Grafton, MA

You were straight from your first email when you quoted a price and stuck with it to the last hand shake. Thanks!
Jack Z. Billerica, MA

Excellent service, responsiveness, courtesy. Not pushy, no deceptive practices, and no phony numbers.
Robert S. Lunenburg, MA

I must say that my experience at Acton Toyota was quite a pleasure. Everyone I spoke with was friendly and direct.
Elena M. Sudbury, MA

You helped make my first new car buying experience a smooth one. I will highly recommend ActonToyota.com to my friends and family.
Maureen G. Somerville, MA

After going to a number of dealerships we settled on Acton Toyota because from the beginning everyone was courteous and treated us with respect.
Eric B. Chelmsford, MA

I admired your honesty and NON pushy approach with me yesterday. You listened and HEARD what I said.
Doris P. Leominster, MA

We could not be MORE satisfied. Truly a rare car buying experience.
June M. Townsend, MA

We would like to thank you for the great buying experience with ActonToyota.com. The whole process was hassle free.
Himanshu & Pratibha S. Acton, MA

I would like to appreciate the fully professional services I have received from Acton Toyota.
Kalpesh Chelmsford, MA

I would highly recommend Ben and Acton Toyota for those looking for a hassle free, no surprise, fair price car buying experience.
George M. Dunstable, MA

Thank you for making our purchase of the Toyota Highlander effortless. We love our new car.
Yvonne P. Weston, MA

This is our 3rd purchase from Acton Toyota, and we are so happy we chose your dealership.  Customer service is #1!
Maureen & James L. Arlington, MA

The experience with Acton Toyota was satisfactory on all counts, and we would certainly not hesitate to contact you for further assistance in the future.
Joe C. Newton, MA

We really had a wonderful experience with your dealership. Keep up the excellent work.
Melissa T. Paxton, MA

My wife and I appreciate you and your team's efforts last week to secure a Toyota Sienna that met our specifications, while at the same time providing outstanding service throughout the entire transaction.
Brian & Erica R. Medfield, MA

I highly recommend your dealership to my friends & associates, now & in the future.
Eli D. Chelmsford, MA

Of all the service departments which I've dealt with over the years, your's is the most professional, courteous, and knowledgable group I've had the pleasure of dealing with.
Jean Claude Stow, MA

It was nice doing business with you. What a difference from my last car shopping experience. Keep up the good work.
Mike Y. Pepperell, MA

Neil Schwartz and the whole team were amazing. I appreciate very very much the timliness and efficiency of everything.
Nora O.Carlisle, MA

I know I made the right decision in giving your dealership my business.
Maureen S. Sudbury, MA

You guys excel in delighting your customers, you win the share of their hearts not just their wallet. Keep up the good work, as far as you excel in delighting your customer you will always be #1.
George T. Chelmsford, MA

It was a pleasure doing business.
Mary B. Lincoln, MA

Thank you for making a possibly stressful situation truly enjoyable!
Christine & Cole P. Watertown, MA

I have never felt so comfortable working with a salesman as I did working with Ben.
Kelly L. Littleton, MA

This is the second vehicle we've purchased from ActonToyota.com. I can't imagine an easier experience.
Frank J. Hudson, MA

You were helpful, knowledgable, and professional every step of the way.
Meghan G. Franklin, MA

You certainly accomplished your mission of a hassle free experience... it was a pleasure doing business with you.
Leo M. Norwood, MA

Everything from the sale, to the document sending, to the delivery of my new car to New Jersey was terrific.
Matt D. Oradell, NJ

My preference and choice is to come to Acton Toyota for all of my car's service needs, which is due to the level of service, friendliness, accurate diagnosis of any problems and providing an accurate timeframe for the work to be completed.
Bob B. West Roxbury, MA

Thank you for making the whole car buying thing such a pleasurable experience.
Cheryl L. Lexington, MA

You're simply the best around at this time, reasonable and professional.
Emmanuel K. Leominster, MA

Everyone that I dealt with went out of their way to be helpful. It was definitely hassle free.
Susan I. Bedford, MA

Your professionalism, kindness and friendly environment surpassed our expectations.
Brendan C. Lunenburg, MA

Thank you to the ActonToyota.com Internet Sales Team for a quick and painless car buying experience.
Steve M. Pepperell, MA

Start to finish it was a great experience, and it is one that I will be willing to tell my friends about when the time comes for them to find that next new car.
Bill A. Ashland, MA

As new customers to Acton Toyota, we were most impressed by the experience. When we are ready to buy our next Toyota, we will be in touch.
Art & Elaine F. Billerica, MA

I'm not at all comfortable with auto salespeople, and you have completely altered my attitude about them. I want to thank you for such a great experience.
Ruth L. Salem, MA

As usual, no problems...the service guys are great. Estimated time to complete inspection was to the minute. Service department is why I am a repeat customer.
Alan D. Lincoln, MA

I think simple, honest, and hassle free sums it up.
Karla F. Pepperell, MA

My experience at the dealership was painless. The process was simple and straightforward from beginning to end.
Ryan B. Groton, MA

The atmosphere and our experience at Acton Toyota was simple, honest, and pleasant. Thanks to you and the rest of your team. Keep it up.
Sam O. Billerica, MA

I have been dealing with Acton Toyota's service department for over 10 years and have always found everyone to be top-notch professionals.
Sally R. Groton, MA

Service professionals are great, waiting area is clean, comfortable, and stocked with reading materials. Great job!
Elizabeth K. Concord, MA

As always, I was treated with courtesy, honesty, and good will. You guys are great!
Peter O. Concord, MA

You treat the customer with respect and honesty. I definitely would recommend the ActonToyota.com experience to my friends and associates.
Tom N. Woburn, MA

You and your team were excellent and highly customer oriented as always. Which is why living in Newton, MA, I still drive to Acton to have my car serviced.
Wendy D. Newton, MA

Acton Toyota has provided the most professional and consistently trouble free service of any dealership or independent garage that I have dealt with over the 45 or so years I have been driving.
Mike K. Sudbury, MA

Amazing as usual. The service department at Acton Toyota is the reason that my next car will be another Toyota.
Jane E. Lexington, MA

Not only did you offer the best deal but it came along with the least amount of hassle. An actual pleasant car buying experience.
John G. Manchester, NH

I wish I had gone to Acton Toyota first. It would have saved me some stress.
Claire S. Marlborough, MA

We were very satisfied with the customer service at Acton Toyota, and we look forward to many more purchases from your dealership.
Eric B. Orange, MA

The lease quote you sent me via email was exactly what we ended up paying - no surprises.
Amy B. Westford, MA

My experience with you and Acton Toyota was by far the most hassle-free I've ever had.
Kerri & Johnathan T. Sudbury, MA

The pricing was just as quoted in our email exchanges and there were no hidden fees layered on after the fact.
Anton D. North Andover

We had a great experience with you and your Internet team and will recommend any of our friends interested in a Toyota to contact you guys.
Laura C. Waltham, MA

This is the BEST car buying experience I have ever had and I have bought many. I appreciated that there was absolutely NO PRESSURE for me to buy a car.
Michele B. Leominster, MA

Thank you for making the process painless.
Barbara R. Andover, MA

This is the first time ever in 25 years I have purchased a car without any negotiations because of your straight forward manner and open, honest information sharing approach.
Suman P. N Andover, MA

Thanks for a great experience.
Ray & Sandra F. Chelmsford, MA

You all showed very high professionalism and you lived up to the recommendations from our friends who have used you.
Jessie H. Tyngsboro, MA

I'm extremely pleased in every way with my experience at Acton Toyota.
Emily T. Framingham, MA

My experience at ActonToyota.com was very positive. I was impressed by your ability to stay with the price that you quoted me originally via email.
Jaimin P. Sudbury, MA

If we get another Toyota it will be through ActonToyota.com.
Rob W. Chelmsford, MA

I was very pleased with the Acton Toyota Internet Sales Team. Acton Toyota earned my business by doing things right the first time.
Bob K. Harvard, MA

I wouldn't think twice about recommending Acton Toyota to any of my friends, family, or acquaintances.
Jerry S. Wakefield, MA

Not being "spun" in the sales process was very refreshing. It was a pleasure doing business with you.
Tom F. Medfield, MA

You have a customer for life as long as the smiling faces and friendliness continues.
Judy Z. Hudson, MA

We had an excellent experience dealing with Acton Toyota. Their consistency, honesty and reliability made business easier and pleasant.
Ajita & Atul B. Andover, MA

I'd rather travel a longer distance because of the way I am treated at your service department.
Terrence M. Lancaster, MA

Acton Toyota's Internet Sales Team is the best. You guys meet the customer's schedule rather than the customer having to meet the salesman's schedule! The price was right, the service was great, and the Toyota product is a great win for me!
Joyce L. Andover, MA

Acton has consistently presented me the best price of any dealer in Ma or Ct, and I checked them all. Their style sets them apart from other dealers since you get the best price possible right off the top without negotiations. There's none of the traditional dealer games such as going to "see the manager" to determine if the price can be accepted. They were even able to meet beat my best loan interest by 1/2%. I bought there in 2002 and again last week. I'm dismayed that other dealers don't employ the same buyer-oriented sales approach.
Peter M. N. Grafton, MA

Love my Toyota and the dealership.  Your service is beyond compare.  I am always telling friends about it.
Judith H. Acton, MA