Service FAQs at Acton Toyota

Q: Do you offer supplementary transportation to service customers?

A: Yes, our local courtesy shuttle will drop you off at home or work. We also have a full fleet of rental vehicles which can be utilized for as little as $30 per day.

Q: How long do you expect my service to take while I'm in the waiting room?

A: This clearly depends on the type of service you are having performed. For simple maintenance, it is generally safe to estimate the following wait times: 1 Hour – Basic Service (5K, 10K, 20K, 25K, 35K, 40K, .etc) 2 Hours – Intermediate Service (15K, 45K, 75K, 105K, etc) 4 Hours – Major Service (30K, 60K, 90K, etc)

Q: Can I make an appointment to have a state inspection performed on my vehicle?

A: No, unfortunately the state will not allow us to take appointments for this service. We must perform inspections on a first-come first-served basis. Acton Toyota offers this service Monday through Friday between the hours of 7am and 4pm as well as Saturdays from 7am to 3pm.

Q: What does it mean when the yellow check engine light comes on?

A: This means that the computer in the vehicle is unable to accomplish something. It can be as simple as a loose fuel cap; however, in order to be sure, it does need to be checked by a Toyota dealer in case the vehicle is in need of repairs.

Q: Is my keyless remote entry broken? It won't unlock the doors to my car!

A: You may need to replace the battery inside the key fob. In the meantime, you should be able to manually open your doors using the key.

Q: Why is my tire pressure warning light on?

A: Any time the tires are rotated or the tire pressures change this warning light come on. Simply follow the instructions in your owner’s manual to easily reset this light.

Q: Do you have wireless Internet available in your waiting area?

A: Yes, Acton Toyota offers free wireless Internet to customers waiting for service.

Q: How do I schedule a service visit?

A: You can schedule an appointment by calling our Service Department directly at 978-263-4049 or online simply by using our online service appointment scheduler.

Q: Why won't my key turn in the ignition?

A: Your steering wheel may be in the locked position. Try turning your steering wheel about an inch in either direction while simultaneously turning your key.

Q: How do I reset my maintenance light?

A: Push and hold the odometer reset button and turn the key to the “on” position until the maintenance light goes out.

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